Shipping Policy

Shipping Policy

Order processing

  • Orders are prepared for shipment within 1 to 2 business days after payment is confirmed. Weekends and U.S. federal holidays are excluded from preparation times; orders placed after 5:00 PM (Pacific Time) are prepared the next business day.

Shipping carriers and estimated delivery times

  • We ship within the United States and internationally. All parcels are sent through the United States Postal Service (USPS).

  • United States: our standard service is USPS Ground Advantage®, with an expected transit window of 2 to 5 business days. In some cases we may use USPS Priority Mail®, which normally arrives within 1 to 3 business days. Including preparation time, most US orders arrive within 3 to 7 business days.

  • International: we ship with USPS Priority Mail International® or USPS First-Class Package International Service®. Including preparation time, most international orders arrive within 7 to 21 business days.

  • Transit windows are estimates and are not guaranteed. External factors (such as severe weather, customs processing or carrier disruptions) may extend the arrival window. Because these factors are outside our control, we are unable to offer refunds for delays.

Shipping rates & free shipping

  • Shipping rates are determined at checkout based on your delivery address and parcel dimensions.

  • We offer free standard shipping on US orders of $150 or more.

International orders: duties and taxes

  • International orders may be subject to customs duties, import taxes (such as VAT or GST) and brokerage or handling fees charged by your country. These are not included in our prices or shipping charges and are paid by the buyer, usually to the carrier on delivery.

  • Packages refused because of these charges are not eligible for a refund of the original shipping cost or any return costs.

Order confirmation & tracking

  • Once your order has been handed to USPS, you will receive an email confirmation containing a tracking number so you can follow its progress.

  • If your tracking information shows that your package was delivered but you have not received it, contact us and your local post office promptly. We will assist by filing a claim with the carrier.

Lost or damaged packages

  • If your package is lost in transit or arrives damaged, we will work with USPS to file a claim and send a replacement.

Service interruptions & seasonal delays

  • During high-volume periods (for example, holidays) or severe weather, shipping transit windows may be extended.

Returns

  • For information about returning an item, please see our Return & Refund Policy. We accept returns on eligible products within 30 days of delivery. Return shipping is free for US orders; for international orders, return shipping is paid by the buyer.

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